Solution Engineers at a Fortune 500 software company were taking over 1 year to become productive, leading to lost revenue and increased hiring and development costs.
SOAR developed a Success Profile for this role that prioritized the most critical competencies, knowledge and skills that a new hire needed to acquire in order to be productive. Then a Ramp-Up Plan was created which established:
- The competencies, knowledge and skills a new hire needed to become productive
- The criteria for measuring when a new hire would be considered productive
- How they could develop the priority knowledge and skills
- When they needed to demonstrate that they had acquired them
The success profile and ramp up plan included coaching guides and created joint accountability between manager and rep for ramp-up.
Time to productivity decreased from over 1 year to 6 months.