Webinar: Key Skills CSM Teams Need to Succeed in 2023
In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are prioritizing renewal and expansion revenue. This leaves CSMs navigating many expectations from various directions.
How can your organization equip your CSMs to succeed in this environment? Watch this conversation between John Thackston, CEO at SOAR Performance Group, Easton Taylor, VP of Customer Success at Gainsight, and Andy Thompson, AVP Consulting & Client Success at Recorded Future.
You can also read our blog based on this webinar: 4 Keys to Equip CSMs to Succeed.
Webinar: Driving Breakthrough Growth Within the Customer Base
As we move through 2023, there are many forces making new customer acquisition a challenge:
Frozen budgets
More decision makers involved
Higher scrutiny of new investments and suppliers
As a result, organizations are making growing within the customer base a priority. In this webinar, learn:
The five reasons organizations struggle with account growth
How to build an effective customer expansion program
How to operationalize customer expansion within your CRM
SOAR Performance Group and Verizon Earn Brandon Hall Award for Best Team Development Program
SOAR Performance Group and Verizon win Brandon Hall Award for Best Team Development Program
SOAR Performance Group, a leader in innovative sales consulting and training, won a coveted Brandon Hall Group award for excellence in the Best Team Development Program category. SOAR’s win was announced on August 20, 2020. The winners are listed at http://www.brandonhall.com/excellenceawards/past-winners.php
SOAR Performance Group and TheFork Earn Brandon Hall Award for Best Sales Leadership Development Program
SOAR Performance Group and TheFork win Brandon Hall Award for Best Sales Leadership Development Program
SOAR Performance Group, a leader in innovative sales consulting and training, won a coveted Brandon Hall Group award for excellence in the Best Sales Leadership Development Program category. SOAR’s win was announced on August 20, 2020. The winners are listed at http://www.brandonhall.com/excellenceawards/past-winners.php