How SOAR Helped Gainsight Enable Their CSMs to Improve Retention, Expansion, and ROI
The Challenge What problems was Gainsight trying to solve when they initially hired SOAR Performance Group? Gainsight is the leading platform for customer success organizations. As the leader in customer success, Gainsight prioritizes demonstrating market leadership in their own approach to customer success management. In 2018, Gainsight launched a new framework called Operationalizing Outcomes...
