Driving Value Realization for AI Solutions
Speakers
Webinar Abstract
🎯 Need help moving from AI mandate to real adoption, whether internally or with your customers?
We helped Thomson Reuters Legal Professionals grow adoption of their AI platform 310% in just nine months after rebuilding their CS function around the principles covered in this video.
Chapters
00:00 Introduction
04:02 The AI Value Gap
05:53 Intentional Adoption of AI Solutions
08:27 Building a Customer Success Team for AI
11:41 Three Themes CS Leaders Are Solving For
16:00 What’s Working: Define Value First
19:26 What’s Working: Build An Operating Model
25:35 What’s Working: Measure What Matters
29:07 Drive Adoption: Top-Down vs. Bottom-Up
32:11 Drive Adoption: The Power of Executive Sponsorship
33:31 Drive Adoption: Using Cohort-Based Views to Prove ROI
35:04 The Thomson Reuters Journey: Results & Lessons
37:50 Aligning Customer Goals with Engagement
39:05 Next Steps For Post-Sale Leaders
45:50 Leveraging AI for Customer Relationships
Watch or listen below!