Articles Tagged with: success stories
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March 27, 2026
How SOAR Helped Thomson Reuters Drive Vertical AI Adoption and Win Market Leadership
 Thomson Reuters is an AI and technology company empowering professionals with trusted content and workflow automation. Lourdes Reed, SVP and Head of Customer Success for the Thomson Reuters Legal Professionals Group, shares her experience working with SOAR. SOAR has worked with Lourdes and her teams since April 2025. In a competitive environment where firms were racing...

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July 31, 2024
How SOAR Helped Gainsight Enable Their CSMs to Improve Retention, Expansion, and ROI

  The Challenge What problems was Gainsight trying to solve when they initially hired SOAR Performance Group? Gainsight is the leading platform for customer success organizations. As the leader in customer success, Gainsight prioritizes demonstrating market leadership in their own approach to customer success management. In 2018, Gainsight launched a new framework called Operationalizing Outcomes…

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