Prescriptive Implementation Playbooks
How effective is your customer success team in gaining adoption of solutions?
SOAR creates clarity and scalability through prescriptive implementation playbooks. Playbooks include implementation process, roles, responsibilities, handoffs, and timing.
Customer Value Realization and Capture Playbooks
Do your customers recognize the value your organization is delivering?
SOAR value realization and capture playbooks support customer success teams in positioning value delivered.
Customer Success Organization Design
Is your customer success organization set up to maximize value and scalability?
SOAR customer success organization design creates clarity on roles and responsibilities.
Customer Success Competency Model
Do you have a clear definition of the players at your organization?
SOAR customer success framework creates clarity on priority for knowledge and skills to support hiring and ongoing development.
Customer Success Compensation
Is your customer success compensation driving the focus and results to achieve your customer success goals?
SOAR designs and implements customer success compensation plans to achieve your customer success goals.
Customer Success Management, Metrics and Cadence
Do you have the right management metrics and cadence to ensure that your customer success function is delivering on customer and internal requirements?
SOAR creates scalable customer success management processes with a consistent cadence and metrics.
QBR Process & Playbook
How effective is your customer success team in executing quarterly business reviews (QBR)?
SOAR creates high impact QBR processes and playbooks to drive effective customer engagement.
Customer Success Skills Training
Do your customer success teams have the skills to create a high impact customer engagement?
SOAR customer success skills training builds effective skills to drive high impact customer engagement.