Webinars Archives - SOAR Performance Group

Category: Webinars

December 17, 2024

Webinar: Driving Value Realization Through Onboarding

Customer value expectations continue to climb with many organizations expecting time to value in days, not months. Successful onboarding is one of the biggest levers that your organization has to ensure customer value realization.

John Thackston, Founder & CEO of SOAR Performance Group, and Todd White, Co-founder of GUIDEcx, discuss:

1. How top performing organizations implement a value realization methodology⚡️

2. How to align your processes, skills, and tools to ensure max value realization for your customers ↑

3. How to drive faster time to value with effective onboarding ⏰

August 5, 2023

Webinar: Key Skills CSM Teams Need to Succeed in 2023

In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are prioritizing renewal and expansion revenue. This leaves CSMs navigating many expectations from various directions.

How can your organization equip your CSMs to succeed in this environment? Watch this conversation between John Thackston, CEO at SOAR Performance Group, Easton Taylor, VP of Customer Success at Gainsight, and Andy Thompson, AVP Consulting & Client Success at Recorded Future.

You can also read our blog based on this webinar: 4 Keys to Equip CSMs to Succeed.

May 4, 2023

Webinar: Driving Breakthrough Growth Within the Customer Base

As we move through 2023, there are many forces making new customer acquisition a challenge:

Frozen budgets
More decision makers involved
Higher scrutiny of new investments and suppliers

As a result, organizations are making growing within the customer base a priority. In this webinar, learn:

The five reasons organizations struggle with account growth
How to build an effective customer expansion program
How to operationalize customer expansion within your CRM

July 13, 2020

Re-Start Your Growth Engines: XaaS & Your Existing Customers – Webinar

Subscription and XaaS offers are clearly powering the growth of the technology industry (and even other industries). The best way to achieve profitable growth in Subscription models is by driving more revenue from your existing customers, and aggressively migrating them to your subscription and hybrid offers. The strategy, methods and tactics required to grow existing customers in subscription models are very different than the ones required under the traditional transactional approach to selling technology. You’ll need to have a plan to migrate your customers to your new offerings, and grow them once they get there.

July 15, 2019

Creating Value Based Relationships with Customer Success – Webinar

Every business has customers that acknowledge in a deep and tangible way the value created through working together. These value based relationships are extremely difficult to develop, but have a huge impact on long-term customer success. In this webinar, learn how Recorded Future:

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Webinar: Driving Value Realization Through Onboarding

Webinar: Key Skills CSM Teams Need to Succeed in 2023

Webinar: Driving Breakthrough Growth Within the Customer Base

As we move through 2023, there are many forces making new customer acquisition a challenge:

Frozen budgets

More decision makers involved

Higher scrutiny of new investments and suppliers

As a result, organizations are making growing within the customer base a priority. In this webinar, learn:

The five reasons organizations struggle with account growth

How to build an effective customer expansion program

How to operationalize customer expansion within your CRM

Re-Start Your Growth Engines: XaaS & Your Existing Customers – Webinar

Creating Value Based Relationships with Customer Success – Webinar

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Blog

How SOAR Helped Gainsight Enable Their CSMs to Improve Retention, Expansion, and ROI

3 Steps to Drive Breakthrough Growth Within Your Account Base

3 Practical Ways to Optimize Account Growth

Events

Sales Analytics and AI

Executive Panel Discussion: Planning for Growth in 2024 – Balancing New Account Acquisition and Existing Customer Expansion

Recording of Gainsight Pulse Conference: Key Skills CSM Teams Need to Succeed in 2023

Podcast

Measurement Matters: How to Set the Right KPIs for Your Startup

Cold Ones Podcast: Navigating Market Shifts with John Thackston

Sales Analytics and AI