customer success Archives - SOAR Performance Group

Articles Tagged with: customer success

March 27, 2026

How SOAR Helped Thomson Reuters Drive Vertical AI Adoption and Win Market Leadership

Thomson Reuters is an AI and technology company empowering professionals with trusted content and workflow automation. Lourdes Reed, SVP and Head of Customer Success for the Thomson Reuters Legal Professionals Group, shares her experience working with SOAR. SOAR has worked with Lourdes and her teams since April 2025. In a competitive environment where firms were racing...

October 21, 2025

Are Your People Better Than Your Bots?

By now, we’ve all interacted with AI through customer support chatbots, automated purchase journeys, or digital assistants. While automation can handle routine transactions efficiently, things get more complicated in the B2B world. When customers have real problems or are making strategic buying decisions, they want more than a quick answer; they want insight from a...

September 4, 2025

How SOAR Helped Seismic Increase Deal Size, Win Rate, and Customer Expansion

Seismic is the leading AI-powered enablement platform that equips customer-facing teams with intelligent automation, predictive insights, and personalized content—helping them engage clients effectively and drive business growth.SOAR has worked with Seismic and Chief Business Officer Toby Carrington since 2019. Our work has evolved over the years from introducing a value selling methodology to building core...

July 10, 2025

How SOAR Helped SOCi Increase Rep Productivity and Attainment

SOCi, a leader in AI-powered marketing solutions for multi-location businesses, partnered with SOAR Performance Group to execute a critical revenue strategy transformation. Under the leadership of President & Chief Revenue Officer Ed Calnan, SOCi shifted from fragmented product sales to integrated platform selling while dramatically improving sales team performance. The ChallengeStrategic Misalignment in Go-to-Market ApproachAfter nine...

June 17, 2025

Driving More Expansion Revenue

Speaker John Thackston Session Abstract Customer Success Leaders are being asked to drive more expansion revenue, but many are struggling to achieve their targets. In this session, you will learn how to drive expansion revenue using the SOAR V.A.L.U.E. Framework. WATCH THE VIDEO HERE Subscribe to Download Driving More Expansion Revenue SlidesPlease enable JavaScript...

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How SOAR Helped Thomson Reuters Drive Vertical AI Adoption and Win Market Leadership

Are Your People Better Than Your Bots?

How SOAR Helped Seismic Increase Deal Size, Win Rate, and Customer Expansion

How SOAR Helped SOCi Increase Rep Productivity and Attainment

Driving More Expansion Revenue

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How SOAR Helped Thomson Reuters Drive Vertical AI Adoption and Win Market Leadership

Beyond The Buzz: Sustaining Sales Performance After Your SKO

Are Your People Better Than Your Bots?

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Beyond The Buzz: Sustaining Sales Performance After Your SKO

Sales Methodology in the Age of AI

Driving More Expansion Revenue

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Beyond The Buzz: Sustaining Sales Performance After Your SKO

Sales Methodology in the Age of AI

Developing the Next Generation of Sales Leaders