Recording of Gainsight Pulse Conference: Key Skills CSM Teams Need to Succeed in 2023
In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are prioritizing renewal and expansion revenue. This leaves CSMs navigating many expectations from various directions.
How can your organization equip your CSMs to succeed in this environment? Watch this presentation by John Thackston, CEO at SOAR Performance Group, and Easton Taylor, VP of Customer Success at Gainsight, from Gainsight’s 2023 Pulse Conference
You can also watch the original webinar and read our blog based on this topic.
