Webinar: Driving Value Realization Through Onboarding
Customer value expectations continue to climb with many organizations expecting time to value in days, not months. Successful onboarding is one of the biggest levers that your organization has to ensure customer value realization.
John Thackston, Founder & CEO of SOAR Performance Group, and Todd White, Co-founder of GUIDEcx, discuss:
1. How top performing organizations implement a value realization methodology⚡️
2. How to align your processes, skills, and tools to ensure max value realization for your customers ↑
3. How to drive faster time to value with effective onboarding ⏰
Webinar: Key Skills CSM Teams Need to Succeed in 2023
In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are prioritizing renewal and expansion revenue. This leaves CSMs navigating many expectations from various directions.
How can your organization equip your CSMs to succeed in this environment? Watch this conversation between John Thackston, CEO at SOAR Performance Group, Easton Taylor, VP of Customer Success at Gainsight, and Andy Thompson, AVP Consulting & Client Success at Recorded Future.
You can also read our blog based on this webinar: 4 Keys to Equip CSMs to Succeed.
Webinar: Driving Breakthrough Growth Within the Customer Base
As we move through 2023, there are many forces making new customer acquisition a challenge:
Frozen budgets
More decision makers involved
Higher scrutiny of new investments and suppliers
As a result, organizations are making growing within the customer base a priority. In this webinar, learn:
The five reasons organizations struggle with account growth
How to build an effective customer expansion program
How to operationalize customer expansion within your CRM
Episode 33: Customer Engagement in the Virtual World (Lessons Learned)
Senior executives share experiences, insights and perspectives on how they have adapted their customer engagement for today’s world of virtual interactions. They provide ideas, approaches, and actions to help your organization adapt to the new reality of customer engagement. Meeting was hosted by the Houston Chapter of the Sales Leadership Community. Special thanks to the University of Houston, the Stephen Stagner Sales Excellence Institute, and SOAR Performance Group.