Events Archives - Page 2 of 14 - SOAR Performance Group

Category: Events

August 5, 2023

Webinar: Key Skills CSM Teams Need to Succeed in 2023

In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are prioritizing renewal and expansion revenue. This leaves CSMs navigating many expectations from various directions.

How can your organization equip your CSMs to succeed in this environment? Watch this conversation between John Thackston, CEO at SOAR Performance Group, Easton Taylor, VP of Customer Success at Gainsight, and Andy Thompson, AVP Consulting & Client Success at Recorded Future.

You can also read our blog based on this webinar: 4 Keys to Equip CSMs to Succeed.

May 4, 2023

Webinar: Driving Breakthrough Growth Within the Customer Base

As we move through 2023, there are many forces making new customer acquisition a challenge:

Frozen budgets
More decision makers involved
Higher scrutiny of new investments and suppliers

As a result, organizations are making growing within the customer base a priority. In this webinar, learn:

The five reasons organizations struggle with account growth
How to build an effective customer expansion program
How to operationalize customer expansion within your CRM

February 27, 2023

Executive Panel Discussion: Selling and Delivering Outcomes and Value During Uncertain Economic Times

Senior executives share perspectives and insights related to selling and delivering outcomes and value during uncertain economic times.

The discussion provides answers to these questions:

What behavior changes are you seeing in engagements with prospects and customers in today’s uncertain economic environment?
How is the uncertain economic environment impacting the customer’s buying journey?
What is your organization doing to sell outcomes and value during uncertain economic environment?
What is your organization doing to deliver of outcomes and value during uncertain economic times?

Listen online or download to listen later:

August 31, 2022

How the Chief Revenue Officer (CRO) Role is Changing (A Sales Leadership Community Discussion Hosted by the Houston Chapter)

At this live event, senior executives shared insights and perspectives on the changing role of the Chief Revenue Officer (CRO).

The discussion covered their views on:

What are the new and different expectations of the CRO?
What are the reasons that companies are redefining these expectations of the CRO?
How should CROs adjust to these changing expectations?

This virtual meeting included the discussion plus virtual networking. Host for the meeting was the Houston Chapter of the Sales Leadership Community with support from the University of Houston and SOAR Performance Group.

Listen online or download to listen later:

July 26, 2022

How Do We Finish This Year Strong and Start Next Year Fast? (A Sales Leadership Community Meeting Hosted by the Chicago Chapter)

At this special event, John Thackston shared insights and perspectives on finishing the current sales year strong while simultaneously getting ready to start the next sales year fast.

John covers views on:

What is most important to finish the current sales year strong and deliver expected results?
What is most important to getting the team off to a quick start in the new sales year?
How do you balance finishing the current sales year with preparing for a quick start in the new sales year?

The virtual meeting included a presentation plus virtual networking. Attendees left the meeting with ideas, approaches, and actions to help deliver results for the current sales year and the next sales year. Host for the meeting was the Chicago Chapter of the Sales Leadership Community with support from DePaul University’s Center for Sales Leadership and SOAR Performance Group.

Listen online or download to listen later:

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Webinar: Key Skills CSM Teams Need to Succeed in 2023

Webinar: Driving Breakthrough Growth Within the Customer Base

As we move through 2023, there are many forces making new customer acquisition a challenge:

Frozen budgets

More decision makers involved

Higher scrutiny of new investments and suppliers

As a result, organizations are making growing within the customer base a priority. In this webinar, learn:

The five reasons organizations struggle with account growth

How to build an effective customer expansion program

How to operationalize customer expansion within your CRM

Executive Panel Discussion: Selling and Delivering Outcomes and Value During Uncertain Economic Times

Senior executives share perspectives and insights related to selling and delivering outcomes and value during uncertain economic times.

Listen online or download to listen later:

How the Chief Revenue Officer (CRO) Role is Changing (A Sales Leadership Community Discussion Hosted by the Houston Chapter)

At this live event, senior executives shared insights and perspectives on the changing role of the Chief Revenue Officer (CRO).

Listen online or download to listen later:

How Do We Finish This Year Strong and Start Next Year Fast? (A Sales Leadership Community Meeting Hosted by the Chicago Chapter)

At this special event, John Thackston shared insights and perspectives on finishing the current sales year strong while simultaneously getting ready to start the next sales year fast.

Listen online or download to listen later:

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How SOAR Helped Gainsight Enable Their CSMs to Improve Retention, Expansion, and ROI

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